Frequently Asked Questions
Answer all of your questions
Purchases & Refunds
Verify Payment Details
Double-check the card information you entered, including the card number, expiration date, and security code, to ensure they are correct.
Check Account Balance
Make sure your bank account has sufficient funds or that your credit card has enough available credit to complete the transaction.
Consider Geographic Restrictions
Some banks place restrictions on international transactions. If you’re making a payment from a different country, please contact your bank to authorize the payment.
Contact Your Bank for Verification
Sometimes banks temporarily hold transactions for security reasons. We recommend contacting your bank’s customer service to confirm the payment.
Review Our Refund Policy
Please check our refund policy, available on our website. It details the eligibility requirements and steps for requesting a refund.
Contact Customer Support
To initiate a refund, please contact our customer support team with your order details. They will guide you through the refund process.
Processing Time for Refunds
Refunds typically take a few business days to process, depending on your payment provider. Our team will update you on the status once your refund request is approved.
Refunds for Specific Services
Some services may have unique refund conditions. Please reach out to us directly if you have questions about eligibility or special terms.
Apply Coupon at Checkout
Enter your coupon code in the designated field at checkout. The discount will be applied automatically to your total if the code is valid.
Check Coupon Validity
Make sure the coupon code is still active and valid for the service you are purchasing. Some coupons have expiration dates or are limited to specific services.
Only One Coupon Per Purchase
Please note that only one coupon can be used per transaction. Be sure to choose the one that offers you the best discount.
Contact Support for Issues
If you encounter any issues while redeeming your coupon, feel free to reach out to our support team for assistance. They’ll be happy to help!
Making Courses
Visit Your Account Settings
Go to your account settings, where you’ll find the option to update your account name. Make sure to save the changes after updating.
Verification Requirement
For security reasons, we may require identity verification before changing your account name. This helps us ensure the security of your account.
Contact Support for Assistance
If you’re unable to change your account name on your own, please reach out to our customer support team. They can guide you through the process.
Name Change Limitations
Some accounts may have restrictions on how frequently names can be changed. Please review our policy or reach out for more information if needed.
Unsubscribe Link in Emails
Every email from MrTraderBox includes an "Unsubscribe" link at the bottom. Click on this link to stop receiving emails from us.
Manage Subscription Preferences
Log in to your account and go to the "Email Preferences" or "Notifications" section. Here, you can update or unsubscribe from various email notifications.
Contact Customer Support
If you need further assistance unsubscribing, please contact our customer support team, and they’ll ensure your email preferences are updated.
Unsubscribe Processing Time
Please allow up to a few business days for your unsubscribe request to take effect. You may still receive emails during this processing period.
Go to Account Settings
Log in to your account, navigate to the "Account Settings" or "Security" section, and select "Change Password." Follow the prompts to create a new password.
Forgot Your Password?
If you don’t remember your current password, use the "Forgot Password" link on the login page. We’ll send a password reset link to your registered email.
Use a Strong Password
For security, we recommend creating a password that includes a mix of letters, numbers, and symbols.
Contact Support for Help
If you’re having trouble changing your password, reach out to our support team. They can help guide you through the process securely.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to helpyou@educo.com.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.